What do I do if items are missing from my order?

If you placed one order, then your items should arrive together. However, for furniture or slightly larger items, these may arrive slightly later. Please contact us and we will be able to help you.

Can I make changes or add to an order?

Unfortunately, once you have made an order you are no longer able to make any further changes.

I’ve received the wrong product, what do I do?

Please visit our contact page and get in touch. Our team will be able to help you.

I have placed an order but still haven’t received an email confirmation. What shall I do?

Please check your junk and spam folders, however if you still haven’t received confirmation then visit our contact page and get in touch. Our team will be able to help you.

I have placed an order but still haven’t received an email confirmation. What shall I do?

Please check your junk and spam folders, however if you still haven’t received confirmation then visit our contact page and get in touch. Our team will be able to help you.

The product I’ve received doesn’t look like the image, what do I do?

All of our products are unique, therefore may vary slightly in colour. However, if you are unhappy with your order please get in touch and we will be able to help.

My item has arrived damaged. What can I do?

We’re very sorry that your item is damaged. Please contact us and we will be happy to help.

I put in the wrong address; can I change it?

Change Your Order Information

You can update the address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.

How to change your orders

1. Go to Your Orders in your Account

2. Select Order Details for the order that you want to change.

3. Select Change next to the details you want to update.

4. Follow the on-screen instructions to make your changes.

Making modifications to your order can impact your Delivery Date. You can check the updated delivery date after completion on the order modification in the Your Orders section.

If you have provided the wrong address, please contact us as soon as possible and we will do our best to change this for you.

If I order several items, will they be delivered at the same time?

Yes, your items should arrive together.

Can I cancel my order?

Unfortunately, once you have placed an order you are unable to cancel it.

Can I track my order?

Yes. Simply log in to your account, click ‘orders’ and you will be able to track the progress of your order.

Can I add a voucher code?

Yes, you can. Simply add your voucher or discount code to the ‘discount and vouchers’ box at checkout.

My order hasn’t arrived, what shall I do?

Please check the progress of your order using the ‘track my order’ function. If you’re still experiencing issues, please get in touch and we will do our best to help you.

Will lighting also include bulbs?

No, our lighting products will not include bulbs.

Do you send invoices with all orders?

Yes, we send invoices with all orders.

Where do you ship to?

Currently, we only ship to the UK.

How long will my order take to arrive?

You order should arrive within 3-5 working days.

What are your delivery charges?

Please take a look at our delivery and returns policy for delivery charges for all items and lead times.

What happens if I’m not in when my delivery arrives?

Our couriers will leave a card to inform you of the attempted delivery and you can contact them to re-arrange a delivery at a more appropriate time. 

What is your returns policy?

Please take a look at our delivery and returns policy.

Will you take away my old furniture upon delivery?

Unfortunately, this is not a service we currently offer.

Which payment methods do you currently offer?

The following payment methods are available for use:

• Visa credit and debit

• MasterCard credit and debit

• American Express

• Apple pay

• Link by Stripe

• Klarna

• Clearpay

• Paypal

Why does my payment keep failing?

When you pay by card, you may be redirected to your bank to verify your payment.

The card payment verification process

When you place an order or sign up for a subscription, you may be redirected to your bank to verify your payment. The payment experience is changing across online retailers. When you complete checkout or select the Buy now with 1-Click box from a product detail page, you might be redirected to your bank's website to verify your payment.

To maintain high security standards, your bank may give you instructions to verify your purchase. This new experience is only applied to some purchases, payments and subscriptions.

To verify your card payment:

1. Follow the instructions on your bank's website.

2. One way that a bank may ask you to verify is using a unique security code. Check your phone or email inbox to retrieve your code and enter the code as prompted.

3. Alternatively, your bank may ask you to verify the purchase using fingerprint or facial recognition technology, if you already have this in place.

Once complete, you'll be directed back to The Styled Nook and will get a confirmation that your order went through successfully.

Verification may be required when you use a credit or debit card to complete an order or sign up for a new subscription and may be required if you change your payment method.

If you continue to get an error message or can't complete verification successfully, contact your bank or visit your local branch. They might be able to explain why your verification failed. Then, try completing the process again.

How to make the verification process smoother

To complete verification successfully, make sure that:

• You're the account holder. The bank will only send a code to the card owner.

• You enter the code correctly, just as prompted. Look for your code in your text messages and email account, remembering to check your junk folder.

• Your personal information, including your email address and phone number, is up to date with your bank and you have the latest online banking app downloaded.

Note: If you're having trouble viewing the verification web page, delete your browser's cache and cookies or try a different browser.

Do you have any stores?

We don’t currently have any stores, however, please keep an eye on our website and social media for any news regarding our pop-up shops.